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AUSTRALIS HELP CENTER
Frequently asked questions
General
Can I customise my magnet?
Yes! Our photo magnets are fully custom-made using your own photos. For best results, we recommend high-quality images.
How long does it take to make my order?
All our products are handmade. Production usually takes 2–4 business days before shipping.
Do you ship within Australia?
Yes! We currently ship Australia-wide.
Do you offer international shipping?
At the moment, we only ship within Australia.
Will my magnet look exactly like the photo I upload?
We do our best to stay true to your original image. However, slight colour variations may occur due to screen settings and printing.
What if my order arrives damaged?
If your order arrives damaged, please contact us within 48 hours of delivery with photos of the issue, and we’ll do our best to help.
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